Privacy Policy for Easel On Chrome

Adapted from the Basecamp open-source policies / CC BY 4.0  
          Privacy policy
          
          Last updated: April 2, 2024
          
          The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will.
                    
          This policy applies to all products built and maintained by Easel on Chrome.
          
          This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with Easel on Chrome). We refer collectively to these categories of individuals as "you" throughout this policy.
          
          If you are a California resident, please [click here to see our California Notice at Collection](regulations/ccpa/index.md), which includes additional disclosures as required by California law.
          
          What we collect and why
          
          Our guiding principle is to collect only what we need. Here’s what that means in practice:
          
          Identity and access
          
          When you sign up for a Easel on Chrome, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.
          
          We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
          
          Billing information
          
          If you sign up for a paid Easel on Chrome product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit Easel on Chrome servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
          
          Product interactions
          
          We store on our servers the content that you upload or receive or maintain in your Easel on Chrome product accounts. This is so you can use our products as intended. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.
          
          General Geolocation data
          
          For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
          
          Website interactions
          
          We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
          
          Anti-bot assessments
          
          We use [CAPTCHA](https://en.wikipedia.org/wiki/CAPTCHA) across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your Easel on Chrome accounts and when you fill in certain forms in HEY, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides Easel on Chrome with the spam score results; we do not have access to the evaluated information.
          
          Advertising and Cookies
          
          We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.
          
          A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
          
          Voluntary correspondence
          
          When you email Easel on Chrome with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
          
          We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
          
          When we access or disclose your information
          
          We may disclose your information at your direction if you integrate a third-party service into your use of our products. For example, we may allow you, at your option, to connect your Gmail account to your HEY account so that you can use HEY to receive and respond to your Gmail email. Email that you receive and respond to through HEY from your Gmail address will be stored by both HEY and Google and will be available to you from your Gmail account as well as your HEY account.
          
          No Easel on Chrome human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see "When required under applicable law" below).
          
          **To help you troubleshoot or squash a software bug, with your permission.** If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
          
          **To investigate, prevent, or take action regarding [restricted uses](../abuse/index.md).** Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
          
          **Aggregated and de-identified data.** We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
          
          **When required under applicable law.** Easel on Chrome is a U.S. company and all data infrastructure are located in the U.S.
          
          * Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is Easel on Chrome’ policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.
          
          * Preservation requests. Similarly, our policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
          
          * If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.
        
          Your rights with respect to your information
          
          Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.
          
          In some cases, we also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at [privacy@Easel on Chrome.com](mailto:privacy@Easel on Chrome.com) or at Easel on Chrome LLC, 2045 W Grand Ave Ste B, PMB 53289, Chicago, IL 60612 USA. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
          
          Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
          
          Data retention
          
          We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
          
          Location of site and data
          
          Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, **please be aware that any information you provide to us will be transferred to and stored in the United States**. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
          
          Changes and questions
          
          We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
          
          Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at [atsogut237@gmail.com] and we’ll be happy to try to answer them!